Refund policy
We want you to be happy with your Ritual Bath Kit order. If you are not satisfied, please review the return guidelines below.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, the item must be:
* Unopened
* Unused
* In its original packaging
* In the same condition that you received it
A receipt or proof of purchase is required for all returns.
For hygiene and safety reasons, opened jars, opened refill pouches, used bath products, and used personal care items cannot be returned.
To start a return, please contact us at jane@ritualbathkit.com. with your order number and the reason for your return.
Returns must be approved before they are sent back. Items sent back without first requesting a return will not be accepted.
Approved returns should be sent to:
Ritual Bath Kit
177 9th St N
St. Petersburg, FL 33701
United States
Once your return is approved, we will provide instructions on how and where to send your package.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
If we provide a prepaid return shipping label, the cost of return shipping may be deducted from your refund unless the return is due to our error.
Original shipping fees are non-refundable.
For international orders, customers are responsible for return shipping costs, including any customs, duties, taxes, or carrier fees associated with the return shipment.
Damages and Order Issues
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at jane@ritualbathkit.com. Please include your order number and photos of the issue so we can evaluate the situation and make it right.
Non-Returnable Items
The following items cannot be returned:
* Opened or used bath teas, bath soaks, foot soaks, rose petals, or personal care products
* Opened refill pouches
* Gift cards
* Final sale items
* Custom or personalized orders
* Items not in their original condition or packaging
Please contact us at jane@ritualbathkit.com. if you have questions about whether your item is eligible for return.
Exchanges
We do not offer direct exchanges at this time.
The fastest way to receive a different item is to return the eligible item you have. Once the return is approved, you may place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at jane@ritualbathkit.com.